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Customer
Service
Clothing
Rating System | Shipping | Method
of Payment
100% Satisfaction Guarantee | Returns
| Email
Clothing
Rating System
How
do you know, especially when purchasing used clothing, what the
condition of the clothing is? Well, we anticipated that our customers
would need to know what it is they were buying, so, we developed
a triple inspection and rating system. All clothing we offer on
our website has gone through a thorough triple inspection and then
is rated using our rating codes. First, all clothing is visually
inspected upon receipt and a code is determined. Second it is inspected
during the washing and ironing phase. The last and final inspection,
is done while the photograph is being taken. And actually, we even
look at it a fourth time during the packing. If at any time it is
determined that the original rating should be changed, it is. Here's
our coding system and you can also find it in the left column once
you enter our catalog system.
| Clothing
Rating System |
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| • |
New
with Tag - Brand new, never worn. In absolutely
PERFECT condition with the tags still attached. |
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•
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New
w/o Tag - Brand new, never worn. In absolutely
PERFECT condition but the tags are no longer attached. |
|
• |
Like
New - Minimal, if any wear. These items
may have been worn once or twice, if at all. |
|
• |
Very
Nice - Extremely good condition. These items
while gently worn, were well cared for. No fading or pilling
from washing. |
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• |
Nice
- Good condition but may have some wash wear, i.e., slight
fade or slight pilling. Overall, the garmant is in good
condition. |
|
• |
Playwear
- Garment has overall wear and may have some minor fading,
pilling or nearly invisible stains but still has lots
of life left. We only offer items that are still in condition
be be worn, if there are highly visible stains, you won't
find them on our website. Any item that has a nearly invisible
stain will have such noted in the description of the item.
When we are making purchases, these nearly invisible stains
sometimes are not seen until we go through our visual
inspections back at the office. |
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Shipping
The
first four items you purchase from our online catalog will be shipped
for $2.95. Yes, you read it right, your
first four items will be shipped for $2.95!!
When you purchase multiple items directly from our
website our shipping expense is lower so we are able to pass those
savings on to you! So, just to clarify, if you purchase one, two,
three or even four items, the shipping will be $2.95. All items
added after the first four, we will add just $1.00 per item for
shipping. (Ebay
auctions and Ebay store purchases are not covered under this website's
freight polices, please read the terms of the auction or item to
determine shipping charges for those items.) The shipping charges
stated above are for shipping within the U.S. only by way of the
U.S. Postal Service.
IMPORTANT-the
above specifications for shipping DO
NOT apply for international shipping. If you are
an international customer (not shipping to a U.S. address), please
email for a shipping rate for the items in which you are interested.
Please send a list of items with their items numbers. We normally
use U.S. Global Priority which is the least expensive way to ship
internationally.
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Method
of Payment
We accept Mastercard,
Visa, American Express, Discover, Diner's Club and JCB through 2CheckOut,
our credit card processor. After you complete your order and go
to checkout, you will be taken to the 2CheckOut site. It is a secure
SSL Encrypted site where you can feel secure that your data is kept
confidential. You will see 2CheckOut:NikkiRaes on your credit card
statement in reference to your purchase at Nikki Rae's.
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100%
Satisfaction Guarantee
We
understand that purchasing an item on the internet is not quite
the same as making a purchase that you can touch and feel. However,
we are so positive that you will find our clothing to be of the
best of quality and fashion, that we back all purchases with a 100%
Satisfaction Guarantee. If for any reason you are unhappy with any
item you purchase from Nikki Rae's, you can just send it back and
we will happily refund the full purchase price of the item (minus
shipping charges). The only thing we ask is that you send us an
email and put an RMA number on the outside of your package before
you send it. No hassles, no questions asked, just top-notch customer
service for our customers. **For instructions on returning an item,
please see the Returns section on this page.
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Returns
If you should receive an item that you want to return,
just send us an email and we will make arrangements for you to return
it.
If you receive
a new item that is defective we will refund the entire purchase
price including shipping and pay the shipping charges to get it
back to us. Just let us know what the charges were and we will add
that amount to your refund.
If you have
an item to return, you must contact us by email within 5 days of
receipt of the item. Please inspect your package as soon as it arrives.
We will issue a 'Return Merchandise Authorization' or RMA number.
You can then package the item and return it to us, you must put
the RMA number on the outside of the package or we will not accept
it upon arrival. Credit will be issued when the item is received.
You can send your email to returns@nikkiraes.com
.
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Email
By
joining our mailing list you will be elegible to receive special emailings
notifying you of exclusive sales and deals only available to our mail
list members. It's our plan to never send these mailings more than
once each week and probably less often that that, we want to keep
you informed without driving you crazy. And we will never give or
sell our list to any other company, we promise.
If you decide
to join our mailing list and use spam filter, it would be really
helpful for you to add our domain name or email address to the 'FRIENDS'
list in your spam filter program. Emails will be sent from yourfriends@nikkiraes.com.
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